AutoPartner24 offers returns and refunds in the simplest way possible
If you are not 100% satisfied with your AutoPartner24 purchase, we are more than happy to have the item in question returned to us and refund you in full. Please bear in mind that the item you are returning must be in the same condition you received it. Returned products must not have been used or altered in any way. For complete information on how to return your product, please see below:
HOW SHOULD THE PRODUCTS BE RETURNED? IN THE SAME PACKAGE? PLEASE DESCRIBE
Damaged Goods & Exchanges
- If the item you purchased arrived damaged when delivered, we offer you a full refund and free return.
- If you would like to change your item for a different one, please return your unwanted item and place a new order.
- If your refund is accepted, we will refund the price you paid for your item back to your original payment method.
- If we receive a returned item in an unsuitable condition, the refund will become void and the item/s will be sent back to you as paid by the company.
Please bear in mind that he items you wish to return are your responsibility until we receive them. It’s a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.
We are not responsible for any items that are returned to us by mistake.
Returns usually take 30 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 30 working days.
If you have any questions about your refund, please contact us and we will be more than happy to provide you with additional information.
14 days returns
Returns are accepted 14 days starting from the date of purchase.
For returning items please take following steps:
- Print out the order invoice you received the items from MOCOM OÜ;
- Pack the items into package;
Ship the items back to MOCOM OÜ warehouse to following address:
Postal address: Koplipere tee 29, Rae küla, Rae vald, Harju 75310, Estonia,
If you have any questions please contact us:
- Telephone: +372 5887 2424
- E-Mail: firstname.lastname@example.org